Sands of Penrith (we or us) are committed to protecting and respecting your privacy.
This policy (together with our website sales terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Sands of Penrith. Sands of Penrith is the trading name of Siddle Limited (company number: 04540921), whose registered office address is at 16 Devonshire Street, Penrith Cumbria CA11 7SR.
By registering an account on this website, www.sandsgifts.co.uk (our site), placing an order throught it or emailing us through it, you consent to the collection, use and transfer of your information under the terms of this policy.
1. Information We May Collect From You
1.1 We may collect and process the following data about you:
1.1.1 information that you provide by filling in any forms on our site. This includes information provided at the time of registering to use parts of our site or our entire site, subscribing to our site, posting material on our site, or placing an order for the purchase of goods on our site. We may also ask you for information when you report a problem with our site;
1.1.2 if you contact us, we may keep a record of that correspondence;
1.1.3 we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them; and
1.1.4 details of your visits to our site, including (but not limited to) traffic data, location data, web logs and other communication data; and the resources that you access.
2. IP Addresses And Cookies
2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns and does not identify any individual.
2.2 For the same reason, we may obtain information about your general Internet usage by using a cookie file that is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
2.2.1 to identify you with your Shopping Basket;
2.2.2 to estimate our audience size and usage pattern;
2.2.3 to store information about your preferences and so allow us to customise our site according to your individual interests;
2.2.4 to speed up your searches; and
2.2.5 to recognise you when you return to our site.
3. Where We Store Your Personal Data
3.2 All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
3.3 Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, accidental loss, destruction and damage. In particular all personal information is held behind a firewall on a secure server to which only a limited number of people have access.
4. Uses Made Of The Information
4.1 We use information held about you in the following ways:
4.1.1 to ensure that content from our site is presented in the most effective manner for you and for your computer;
4.1.2 to provide you with information, products or services that you request from us;
4.1.3 to provide you with information, products or services that we feel may interest you, where you have consented to be contacted for such purposes. We may contact you by post, telephone or fax, as well as by email for such purpose;
4.1.4 to allow you to participate in interactive features of our site, when you choose to do so; and
4.1.5 to notify you about changes to our site.
4.2 If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
4.3 If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data.
5. Disclosure Of Your Information
5.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries as defined in section 736 of the UK Companies Act 1985.
5.2 We may disclose your personal information to third parties:
5.2.1 who act for us in helping to fulfil and deliver orders, process credit and debit card payments and provide support services on our behalf. In particular your information may be sent to a courier for the delivery of ordered goods, and to Streamline for processing any credit or debit card payment;
5.2.2 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
5.2.3 if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; or
5.2.4 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our website sales terms and conditions and/or other agreements; or to protect the rights, property or safety of us, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
6. Your Rights
6.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at 16 Devonshire Street, Penrith, Cumbria CA11 7SR or by emailing us at firstname.lastname@example.org and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
7. Access To Information
7.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
We do have relationships with carefully-selected suppliers who may also set cookies during your visit.
- Google Maps. [Cookie name: NNID PREF]
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.
We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.