Delivery Information

Delivery charges

UK mainland
Click & Collect: FREE
Standard delivery: orders of £50 and over FREE
Standard delivery: orders up to £50 - £3.99
Express delivery (24 hr tracked): £5.99

EU countries
Parcels: £8.99
Large Letters: £4.99

Rest of the world
Parcels: £55.00
Large letters: £19.99
VAT on products is deducted during checkout.

BFPO & Foreign & Commonwealth Office
Orders of £50 and over: FREE
Orders up to £50: £3.99
VAT on products is deducted during checkout.

Delivery times

Standard delivery: 3 - 5 working days
Express delivery (24 Hour Tracked): Next working day if ordered before 4pm Monday to Friday (2 working days after 4pm including Weekends/Bank Holidays).
EU countries Expected delivery 7 - 10 working days
Rest of the world Expected delivery 7 - 10 working days
BFPO & Foreign & Commonwealth Office Expected delivery 3 - 5 working days

If for some reason your parcel doesn't arrive within 10 working days, please contact us.

Click & Collect

When you place an eligible order, you will be offered the Click & Collect service at the checkout. Available from Sands and Fagans stores in the UK, we will suggest your nearest store(s), or you can select an alternative if you prefer, and deliver your order to your chosen store ready for you to collect. We will give you an estimated collection date and keep you informed of progress by email before letting you know when your order is available in store. We can also keep you updated by text message direct to your mobile. When collecting your order, you will need your order number and we will request confirmation of your home address as proof of identity.

As we are unable to split orders between Click & Collect and Home Delivery, only complete orders where all items are eligible for the service can be delivered to store for collection.

Delivery time: We're unable to specify a time for express deliveries, delivery can take place anytime between 8am and 9pm.

Northern Ireland, Isle of Man, Highlands and Islands of Scotland: Express delivery isn't guaranteed to certain remote areas. Where applicable, deliveries will be completed as quickly as possible.

Overseas delivery

We only currently accept online payment from cards issued by UK banks. Please contact us if you'd like to place an order but have a card issued by a non-UK bank.